Privacy Policy
Last updated: 2 August 2026
Brecon Property Advocates (ABN 73 464 214 215) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or engage our services. We handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles.
Personal information we collect
The personal information we collect will depend on how you interact with us and may include:
your name, email address, telephone number and postal address;
details about your property, proposed sale, circumstances, objectives and service requirements;
information contained in enquiries, correspondence and conversations with us;
appointment, client and service records;
information you provide through our website, by email, by telephone or during meetings;
technical information associated with your use of our website, such as your IP address, browser and device type, pages visited, referring website and interactions with our content or advertisements.
We generally do not seek to collect sensitive information. If sensitive information is relevant to providing our services, we will only collect and use it with your consent or where otherwise permitted by law. If you provide us with personal information about another person, you should ensure that you are authorised to do so and that the person is aware of this Privacy Policy.
How we collect personal information
We primarily collect personal information directly from you when you:
submit an enquiry through our website;communicate with us by email, telephone or another channel;
meet with us or engage our services; or
provide information in connection with a property or proposed transaction.
We may also collect information from referral partners, real estate agents, professional advisers, service providers and publicly available sources where it is appropriate and lawful to do so. Some technical information is collected automatically through cookies and similar technologies when you use our website.
How we use personal information
We may use personal information to:
respond to enquiries and communicate with you;
understand your property objectives and service requirements;
assess whether our services are suitable for you;
provide property advocacy, sale preparation and related services;
arrange or coordinate services with real estate agents, tradespeople and other service providers where authorised;
administer our client relationships and maintain business records;
improve our website, services and client experience;measure website traffic, advertising performance and enquiries;
protect our website, business and clients from misuse or unlawful activity;meet our legal, regulatory and professional obligations; and
send relevant updates or marketing communications where you have consented or where otherwise permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe facility provided or contacting us. Opting out of marketing will not prevent us from sending communications necessary to provide services you have requested.
Cookies, analytics and advertising
Our website uses cookies and similar technologies to operate effectively and understand how visitors use it. We currently use Google Analytics and Google Ads. These services may collect information such as your IP address, device and browser details, pages visited, referring source, approximate location and interactions with our website or advertisements. This information helps us understand website performance, measure advertising results and improve our content and services. Google may process information collected through these technologies in accordance with its own Privacy Policy and information about how Google uses data from partner sites. You can manage or disable cookies through your browser settings. You can also adjust your Google advertising preferences through Google’s advertising settings. Disabling some cookies may affect the operation or functionality of the website.
When we disclose personal information
We may disclose personal information to:
real estate agents, property professionals, stylists, photographers, tradespeople and other service providers involved in delivering services you have requested;
website hosting, information technology, cloud storage, analytics, advertising and communications providers;accountants, lawyers, insurers and other professional advisers;
government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; andanother party where you have authorised the disclosure.
We only disclose information where it is reasonably necessary for the relevant purpose or where disclosure is required or permitted by law.We do not sell, rent or trade personal information.
Overseas processing and storage
Some of our technology and service providers, including Squarespace and Google, may store or process information outside Australia. These locations may include the United States and other countries in which those providers operate. Where practicable, we select reputable providers and take reasonable steps to ensure personal information is handled appropriately. Overseas recipients may be subject to privacy laws that differ from Australian law.
Security and retention
We take reasonable administrative, technical and physical measures to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We retain personal information only for as long as it is reasonably required to provide our services, maintain business records and meet legal or professional obligations. When information is no longer required, we take reasonable steps to delete it securely or de-identify it.
Access and correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may ask you to verify your identity before providing access or making a correction. We will respond within a reasonable period and will explain any circumstances in which access or correction cannot be provided.
Privacy concerns and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us and include sufficient detail for us to investigate the matter.We will acknowledge your complaint and aim to provide a response within 30 days. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
External websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those services. You should review their privacy policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on our website with its most recent revision date.
Contact us
For privacy questions, requests or complaints, contact:
Brecon Property Advocates
ABN 73 464 214 215
Email: info@breconpropertyadvocates.com.au
Telephone: 0427 063 362
Postal address: PO Box 5449, Q Supercentre QLD 4218